Refund Policy

Reservations

Online reservations do not require payment. Therefore, no reservation fees or reservation refunds apply.

Rental Payments

Monthly rent is due in advance according to the rental agreement.

Move-Out Notice

Customers must provide a minimum of seven (7) days’ notice prior to vacating their storage unit.

Partial Month Refunds

Napa Self Storage does not provide refunds or prorated credits for unused rent after move-out. Once rent has been paid for a rental period, no partial month refunds will be issued.

Duplicate Payments and Billing Errors

If a customer believes a duplicate payment or billing error has occurred, they should contact Napa Self Storage immediately. Verified billing errors will be reviewed and corrected as appropriate.

Payment Disputes

Customers are encouraged to contact Napa Self Storage directly regarding any payment concerns before initiating a payment dispute with their financial institution.